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Contact Us

There are various ways to contact us, but to keep our premiums as low as possible, we don't offer quotes by phone or operate an expensive call centre. We are a totally internet based company, so should you need to contact us, please email our Breakdown Direct Help Team on info@breakdowndirect.co.uk.

During office hours we will normally reply to your email within one hour.

Before you contact us, why not try our frequently asked questions (FAQs).

Existing Customers Only

If you wish to update your email or address details, or transfer your breakdown cover to another vehicle, you can do this in your online account- you'll need your policy number and vehicle registration to log in. Alternatively you can email us at info@breakdowndirect.co.uk. We are unable to accept changes to personal or vehicle information by phone.

Policy renewal

The procedure to renew an annual breakdown policy is the same as buying a new policy.

Emergency Assistance Telephone Numbers

24 hour UK Motoring Assistance: 0800 389 5424

24 hour European Motor Assistance: 00 44 1737 815224

After Service Feedback

We would really like to hear how well our breakdown and recovery agents did. Please send your comments to comments@breakdowndirect.co.uk. Alternatively, if you prefer, use the same address to request a Customer Satisfaction Questionnaire.

Marketing/Business Development

Please send marketing or business development enquiries to: marketing@breakdowndirect.co.uk.

Public Relations

For media enquiries contact publicrelations@breakdowndirect.co.uk.

Affiliate Services

If you are interested in finding out more about our affiliate services then please contact us at: affiliateservices@breakdowndirect.co.uk.

Webmaster

We are always pleased to hear from our users with any comments or feedback about using this site or suggestions as to how it can be improved. Contact us at webmaster@breakdowndirect.co.uk.

Post

Breakdown Direct can also be contacted by post at:
Breakdown Direct
5 Warnham Crt Rd
Carshalton Beeches
Surrey

SM53LY

  • UK Cover - all prices include tax
  • Breakdown Direct 101
    Roadside + Local Recovery.
    from £29.95
  • Breakdown Direct 201
    Roadside + Nationwide Recovery*
    from £53.80
  • Breakdown Direct 301
    Roadside + Nationwide Recovery* + HomeStarter.
    from £68.95
  • Breakdown Direct 401
    Roadside + Nationwide Recovery * + HomeStarter + EuroCover.
    from £99.00

  • * with hire car, or overnight accommodation options

Breakdown Direct - Important Notice!

Breakdown Direct are in the process of arranging new and improved vehicle breakdown solutions for our new customers going forward. All existing policies underwritten by Inter Partner Assistance SA UK Branch remain valid.

While we are doing this we have teamed up with Voyager Insurance Services Ltd, an award winning provider of breakdown and travel insurance established in 1996, to provide breakdown insurance for our new customers and to give you access to instant quotes and cover available online. Please click the applicable link, whereupon you will be transferred to the relevant product and service available from Voyager Insurance Services on their website.

To buy breakdown cover please use the links below

Buy European Breakdown Cover | Buy UK Breakdown Cover

To login to your existing account please use the links below

My Account | Agent Login | Affiliate Login

Breakdown Direct is a trading style and brand of Breakdown Solutions Limited and used under license by Voyager Insurance Services Limited. Breakdown Solutions Limited is an Introducer Appointed Representative of Voyager Insurance Services Ltd for Vehicle Breakdown Insurance, Travel Insurance and related insurance products. Insurance products sold by Voyager Insurance Services limited are arranged and administered by Voyager Insurance Services Ltd on a non-advised basis. Voyager Insurance Services Ltd is authorised and regulated by the Financial Conduct Authority (Firm Reference Number 305814). Registered address: Bankside 300, Peachman Way, Broadland Business Park, Norwich, Norfolk, NR7 0LB, UK. Administration Address: 13-21 High Street, Guildford, Surrey, GU1 3DG, United Kingdom. Financial Services Register number 202912.