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Contact Us

There are various ways to contact us, but to keep our premiums as low as possible, we don't offer quotes by phone or operate an expensive call centre. We are a totally internet based company, so should you need to contact us, please email our Breakdown Direct Help Team on

During office hours we will normally reply to your email within one hour.

Before you contact us, why not try our frequently asked questions (FAQs).

Existing Customers Only

If you wish to update your email or address details, or transfer your breakdown cover to another vehicle, you can do this in your online account- you'll need your policy number and vehicle registration to log in. Alternatively you can email us at We are unable to accept changes to personal or vehicle information by phone.

Policy renewal

The procedure to renew an annual breakdown policy is the same as buying a new policy.

Emergency Assistance Telephone Numbers

24 hour UK Motoring Assistance: 0800 389 5424

24 hour European Motor Assistance: 00 44 1737 815224

After Service Feedback

We would really like to hear how well our breakdown and recovery agents did. Please send your comments to Alternatively, if you prefer, use the same address to request a Customer Satisfaction Questionnaire.

Marketing/Business Development

Please send marketing or business development enquiries to:

Public Relations

For media enquiries contact

Affiliate Services

If you are interested in finding out more about our affiliate services then please contact us at:


We are always pleased to hear from our users with any comments or feedback about using this site or suggestions as to how it can be improved. Contact us at


Breakdown Direct can also be contacted by post at:
Breakdown Direct
5 Warnham Crt Rd
Carshalton Beeches


  • UK Cover - all prices include tax
  • Breakdown Direct 101
    Roadside + Local Recovery.
    from £29.95
  • Breakdown Direct 201
    Roadside + Nationwide Recovery*
    from £53.80
  • Breakdown Direct 301
    Roadside + Nationwide Recovery* + HomeStarter.
    from £68.95
  • Breakdown Direct 401
    Roadside + Nationwide Recovery * + HomeStarter + EuroCover.
    from £99.00

  • * with hire car, or overnight accommodation options