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Fleet Policy Summary

Summary of annual UK Breakdown Cover
(Breakdown Direct 401 includes European cover extension)

  • Key FactsPlease read this document carefully. The information given here is only a summary of the cover provided. Full terms and conditions can be found within the policy document so please take time to read this and understand the cover it provides.
  • Vehicle Breakdown is underwritten by Inter Partner Assistance S.A, which is fully owned by the AXA Assistance Group, The Quadrangle, 106-118 Station Road, Redhill, Surrey RH1 1PR. AXA Assistance (UK) operates the 24/7 motoring assistance helpline.

This is a vehicle breakdown policy, which provides breakdown help and benefits for the specific vehicle and period shown on your  Breakdown Cover policy schedule. Depending on the level of cover chosen, the following sections will apply:

Level of Cover101 Fleet201 Fleet301 Fleet401 Fleet
Sections ApplicableSection ASections A & BSections A-CSections A-D
1hr roadside assistance
Tow to local garage – max 15 miles
Recovery to preferred UK destination  
Hire car / overnight accommodation 
Cover at business/home address  
European cover   
Free caravan/trailer cover

Significant features

  • Your policy covers your vehicle or anyone driving with your permission.
  • At the start of cover, your vehicle must be no older than 15 years old and in good working order
  • Your vehicle must not exceed the following: 3,500 kg gross vehicle weight, or 7m in length,  2.3m in width and 3m in height.
  • Any breakdown that happens during the first 24 hours after cover is taken out for the first time is not covered, except for those benefits available under Section A, which are available immediately.
  • The maximum number of vehicle occupants must not exceed seven persons, including the driver.
  • European cover has a maximum trip duration of 31 days, and 90 days in all during the annual period of cover.
  • If your vehicle is in a position where it cannot be easily accessed or worked on e.g. buried in snow, you may be responsible for the costs of any specialist equipment required to remove or recover it.
  • Recovery or assistance where your vehicle is being used for the carriage of people for hire or reward is not covered, unless we have agreed this with you in writing.
  • At the start of cover, your vehicle must be in good working order & serviced in line with the manufacturer’s servicing schedule (not necessarily at a main dealer).
  • You must carry a serviceable spare tyre and wheel, or if not designed to carry one, the manufacturer’s supplied alternative, e.g, aerosol repair kit.
  • Accident recovery costs are limited to £100. Your vehicle insurer may meet any additional costs.

Claim Notification

To obtain Breakdown assistance in the UK, contact the 24 hour emergency helpline on: 0800 389 5424 or 00 44 1737 815224 when outside the UK.

Cancellation Period

  • If you wish to cancel this cover, you have 14 days from the time you receive the policy documentation to do so, by contacting Breakdown Direct at info@breakdowndirect.co.uk. We will return any premium paid providing no claims have been made on the policy during this time, less an administration fee of £10.

Making Yourself Heard

Our aim is 100% customer satisfaction, but, if you have a complaint about Breakdown Solutions Ltd, please contact the Customer Service Manager at Breakdown Direct on csm@breakdowndirect.co.uk.
If you have a complaint about breakdown cover you can write to the Quality Manager at IPA in Redhill, RH1 1PR or telephone 01737 815023. If it is impossible to reach an agreement you have the right to make an appeal to the Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, Docklands, London E14 9SR or telephone 0800 023 4567.

Details about the Regulator

IPA and Breakdown Solutions Ltd are regulated by the Financial Conduct Authority (FCA). The FCA website includes a register of all regulated firms, can be visited at www.fca.gov.uk/register, or they can be contacted on 0800 111 6768.
We are members of the Financial Services Compensation Scheme (FSCS). The FSCS offers protection for customers of financial services firms. Further information can be obtained from www.fscs.org.uk

"The level of service was exceptional ........ the customer service experience was one of the best we have ever had"
P. Edge, Range Rover

  • A choice of four levels of fleet breakdown cover at the lowest possible prices.
  • An average breakdown attendance time of under 40 minutes. We know this because we measure it every month.
  • The reassurance of a comprehensive and well established UK network of rescue and recovery specialists, ready to help you 24 hours a day.
  • It's the vehicle that's covered so any any employee who is authorised to drive is protected.
  • Eligible vehicles are cars, motorcycles and vans (limits apply) up to 3500KG in gross weight.